Frequently Asked Questions
Your questions, answered clearly
Before you book or pack your bags, check out our guests’ frequently asked questions. For more specific questions, our team is always available to help.
How do the payment and cancellation policies work?
Reservations require a 50% prepayment by credit card, with the remaining 50% due at check-in. Cancellations are free of charge up to 60 days before check-in or up to 48 hours after the reservation is made. After this deadline (or in the event of a no-show), the 50% prepayment is non-refundable.
What are the check-in and check-out times?
Check-in is available between 2:00 p.m. and midnight. Check-out must take place between 7:00 a.m. and 12:00 p.m.
When is the best time to visit Terceira Island?
The island can be visited year-round thanks to the mild climate of the Azores. The summer months feature the main festivals and the highest temperatures, while spring and fall offer lush landscapes and a more peaceful experience.
Does the hotel have a luggage storage area?
Yes, we offer a luggage storage service for our guests’ convenience.
Is the front desk open 24 hours a day?
Yes, our front desk is open 24 hours a day.
How do I get to the Boutique Hotel Teatro from Lajes Airport?
Lajes Airport is approximately 20 km from the hotel. We offer an airport shuttle service upon prior reservation. There are also public buses near the hotel.
Are there direct flights from the United States to Terceira Island?
Yes. Azores Airlines operates direct flights between Boston and Lajes Airport year-round, making Terceira Island an easily accessible destination from the U.S.
Does the hotel have private parking?
The hotel does not have private parking. However, the staff will be happy to recommend the closest available options in the city.
Does the hotel offer free Wi-Fi?
Yes, all rooms have free Wi-Fi.
What kind of breakfast is served?
We serve a buffet-style and continental breakfast, with options for guests with celiac disease and food intolerances.
What are the pool hours?
The pool is open from 10:00 a.m. to 10:00 p.m.